It used to be a decent company, or at least they were until I promoted. - Team Captain CBE Companies Employee Review

- Management does not communicate. You often witness small changes happening and you're left to wonder what the heck is going on. When you ask, some managers will spill the beans behind closed doors as they're just as over it as we are. Or, some will tell differing stories causing rumors to spread, They hide things to avoid rumors but it creates more rumors because they never successfully do so. - You are almost surely stuck in your shift unless you have a *crucial* reason to have to switch it. This is not the job where you can drop off your updated schedule because your kid has soccer this summer. Unless we have a shift bid, which used to be semi-annually and has now become maybe once a year if you're lucky. More often than not, you're planted. - This company USED to pride themselves with top of the line pay in their associated field. Now, the pay is mediocre at best with $0.39 cent raises being the norm the last two years. Which of course is far outpaced by the current economy. 90% (or more) of the no longer employed update emails will always show "found higher paying job" as their exit reason, yet no one seems to clue themselves in why they have high turnover. - The pay structure here is absolutely bananas. You are paid based on shift/time you work (i.e. an opening shift gets paid much less, we'll say $13.50 than a closing shift who might get $15.50). At a glance, ok that makes sense.... However, the structure is so poor that people that decide to promote and go through the multi-step interview process, end up getting paid LESS if they are forced to or want an early morning shift. All that to say, if I promote and take on more work and responsibilities but have to take a morning shift, the person who fills my entry level or lower spot and works the late shift will 100% make more money than me.... In what world does that make sense for absolutely anyone? It's borderline insulting. It's a common phrase and theme here that, verbatim, "to promote, you'll take a pay cut. But don't worry! Come the shift bid, you'll probably get a closing shift again and end up making a couple cents more!" That is a very very real justification management has used to convince people to accept positions to promote. I was told it, my peers approached me asking if I was told the same during their promotions, etc etc. - Constant rule changes. CBE has constant management turnover and it's likely a result of not hitting metrics required by contracts. However, this leads to a consistent set of rule changes. One month you can call out twice and get a write up, the next month it's one call out and second gets you a write up. - Management often talks down to agents or about agents in private chats. They also generally react negative to yearly feedback trends. - Room to grow is quite limited.