4.0
Mar 11, 2016
Anonymous employee
Current employee, more than 8 years
Cedar Falls, IA
Recommend
CEO approval
Business Outlook
Pros
Company's goal is to do the right thing for consumers
Cons
Challenging times while waiting for Dept of ED contract
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Users say... "Most of the people I interacted with were great and extremely helpful." "Good benefits Structured company Easy job duties" "The coworkers were all great and friendly and helpful too." "Flexible schedules and WFH options" "Made good friends and some supervisors were good."
Users say... "The management also frequently instructs its employees to lie to customers." "Most sups are great, but upper management is out of touch and has little respect for their agents." "Honestly none yes you collect money but if they want to pay, you get to help them!" "They changed commission 7 times with each time getting worse." "No time off and no shift bids stuck on the same shift."