Its Alright - IT Service Desk Analyst CDW Employee Review

4.0
Jan 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Fairly relaxed environment, but can get busy with calls and emails.

Cons

The office location can get very hot due to AC

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3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

You have the ability to sell full stack solutions, services and software.

Cons

I have worked at CDW for 10yrs and every single year they have changed the comp plan in a way that makes it harder for sellers to make money (constantly moving the goal post). Prior to 2020 CDW had little to no lay offs now it is happening every six months. They say the reasons is to reduce cost and improve efficiencies BUT as a company our sales continue to grow along with the C-levels pockets.

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