Good place, but very hard to progress - Service Desk Analyst CDW Employee Review

4.0
Dec 30, 2020
Recommend
CEO approval
Business Outlook

Pros

- Friendly people - Entry training is great - Most management is happy to support you in both personal and professional life - WFH has shown successful

Cons

- Can be a "Clique" environment - Promised progression if you work for it, but almost never given the tools to get there - Progression interview is points based and not based on who is fit for the job, resulting in people doing a poor job - Belong to the desk, not the team so sometimes (rarely) analysts or Shift Leaders can be swapped to other places with no real say

Explore other reviews about CDW

5.0
Jul 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice place to work at

Cons

nothing comes to mind now

3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

You have the ability to sell full stack solutions, services and software.

Cons

I have worked at CDW for 10yrs and every single year they have changed the comp plan in a way that makes it harder for sellers to make money (constantly moving the goal post). Prior to 2020 CDW had little to no lay offs now it is happening every six months. They say the reasons is to reduce cost and improve efficiencies BUT as a company our sales continue to grow along with the C-levels pockets.

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