3.0
Jun 25, 2026
Current employee, more than 10 years
Nashville, TN
Recommend
CEO approval
Business Outlook
Pros
Great work environment for team collaboration, room to work solo, supportive management.
Cons
Pay is below average for the field.
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Users say... "The people you work with are great." "CSRs are often offered the opportunity to work from home after proving themselves." "Great work environment and team." "Benefits are awesome." "Coworkers are friendly."
Users say... "Low pay and minimal raises" "Salaries not as competitive" "Hardly any training yet held accountable for any new regulations that medicare comes up with." "Upper management is completely out of touch with their employees." "Employees with 20 years are mere supervisors and are not even considered managers in the organization so they are very far down the organizational chart."