Pros
Decent pay, and for the most part, fairly flexible. Fair with granting days off if put in ahead of time, and insurance is usually decent. No strict dress code, as long as you keep your outfit reasonable.
Cons
They give a lot of extra tasks; oftentimes can feel overwhelming especially during busier times as you don't get the choice to turn them down. Some of the management seem to be less for management and more for making sure that the lower level workers feel intimidated. Some of the internal rules seem a bit odd, and if you can't do 4 different tasks at the same time while watching for messages from management, you will have a bad time. Pressure on us makes the newcomers leave quickly, deciding the job isn't worth the hassle, considering all the things you have to learn and the fact that you can get low scores on evaluation even if you follow all the rules due to someone on the phone not liking the fact that you don't make the rules and can't break them.