Claims Rep/Adjuster - Auto Claim Representative CNA Employee Review

2.0
Aug 7, 2017
Recommend
CEO approval
Business Outlook

Pros

Clean working environment, Office is located in nice area with restaurants and convenience stores, You'll obtain the Texas All Lines insurance adjuster's license, It'll give you great experience to move on

Cons

Sitting in front of a computer at a desk in a cubicle for 8+ hours a day Claim work load is intense - always seems to be someone on vacation (stress is high) Managers DO NOT assist in the handling of claims - they simply review what you've done and critique you (often pretentiously and condescendingly) My personal manager was passive aggressive and brought his personal issues to work You're constantly being hounded on how much production you can offer when the problem lies in their intake system and insurance policies They claim to support diversity, but found out firsthand that they'd rather you conform to traditional corporate monotony.

Explore other reviews about CNA

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and flexibility here

Cons

Negative coworkers in my current group

3.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is great, co worker support, transparency, PTO, Fully remote

Cons

Training is very rough. There is zero formal training & everyone operates their desk differently so you are confused on the correct way to complete your job. Underwriters are expecting too much of their UT & want to be spoiled. There needs to be a strict proocol. The only way to voice concerns is to be completely honest & while it helps, it still doesnt make up for no formal training. You just have to deal with it. Underwriting Technicians are overwhelmed & have too many Underwriters to cover. CNA needs to hire for help. Overwhelmed employees lead to burn out & mental health issues. Underwriters deserve to have their own UT/UA. The workload is ridiculous & causes more mistakes. Somedays you cant even breathe.

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