I would go back and do it all over again! - Shift Supervisor COPS Monitoring Employee Review

I enjoyed my time working at C.O.P.S. Monitoring. I started in June of 2015 as an alarm dispatcher, and it was my first time working in a call center environment. However, I will note that C.O.P.S. is not your run-of-the-mill call center - it is simply in a league of its own. As an alarm dispatcher, I received three weeks of training before being released on my own. During this time, you learn an array of information vital to handling alarms. I enjoyed this process and it made me feel prepared to handle any call that I may receive. After being released off training, there are monthly evaluations up until Level 5, then it is one every three months. If a dispatcher does well on their calls and alarm handling information, they are able to Fast Track to the next Level starting at Level 3. Personally, I Fast Tracked through to Level 6 (the highest level of dispatchers) within one year instead of the one and a half year projected time frame. Hard work and perseverance pay off in this company. I only missed one day of work in the two years I worked at C.O.P.S.; due to performance, attendance, and attitude towards my job I was offered a Shift Supervisor position shortly after my one year anniversary. As a Shift Supervisor in the TN location, I answered dispatcher questions and assisted in any other managerial task required of me, and I did so happily. Overall, I enjoyed being a lifeline for the subscribers and I enjoyed helping my fellow employees and management team. I would definitely go back and do it all over again! Other Pros: - Great benefits that include: health, dental, and vision. - Quarterly Wellness Bonus, up to $150 for full time employees and up to $90 for part time employees. - Raises with each dispatcher level. - Paid federal holidays. - Annual Holiday Party where employees can win prizes!