Pros
Welcoming environment. The entirety of management is very friendly. They're also supportive and do everything in their power to steer you in the right direction with your customer service and skills. They want you to suceed. I got to meet some supervisors from new jersey and they were just as friendly as well as dedicated to providing guidance. It feels like the culture is consistent because of this. They just gave dispatchers a nice raise here at the maryland branch that starts in august!!! Feels like this company continues to give and give to its employees. From benefits to bonuses for good attendance. And i can even sign up for a gym and get my monthly membership paid for!
Cons
Sometimes customers are rude. There used to be a few employees who were very unappreciative that I've had the displeasure of sitting next to. Management would try to help steer them in the right direction, but you can't change a zebras stripes. Those people are gone now so the plus side is the company will not keep those who are weighing down the environment.