Great product but typical PE owned mentality - Sales Operations CRITICALSTART Employee Review

3.0
Oct 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Great team, great product, overall great enthusiasm. Super impressive security team, with growth plans in place.

Cons

Rest of the org was impacted by typical PE firm changes. Not enough revenue = changes at the top levels, followed by the new ELT bringing in their own people so lots of job insecurity.

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CRITICALSTART Response
1y
We appreciate you sharing your perspective on working at CRITICALSTART. It's great to hear positive feedback about the team, product, and security capabilities. However, we understand the challenges that can come with changes under private equity ownership. We will continue working to maintain a stable, motivating environment for all our employees as the company grows.

Explore other reviews about CRITICALSTART

5.0
Jun 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Create culture and work life balance.

Cons

A lot of changes need to adapt quickly.

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CRITICALSTART Response
1w
Thank you for sharing your experience! We're glad to hear the culture and work-life balance have been highlights for you, those are things we work hard to protect as we grow. We also hear you on the pace of change; navigating rapid evolution isn't always easy, and we appreciate your adaptability and resilience through it. Your feedback is a helpful reminder to keep supporting our teams through transitions as thoughtfully as possible.
4.0
Jun 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Strong management Good career growth opportunities

Cons

Lack of organization and documentation Unclear expectations internally and externally Department communication is very siloed

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CRITICALSTART Response
1w
Thank you for your loyalty and for sharing such candid feedback. We're glad to hear that strong management and career growth have been consistent positives in your experience. The concerns around organization, documentation, and cross-departmental communication are valid and ones we're working to improve. We appreciate you continuing to show up and contribute while we do that work. Thank you for being part of the Critical Crew!
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