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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      Discombobulated Hot Mess - Bodily Injury CSAA Insurance Group, a AAA Insurer Employee Review

      1.0
      Jun 22, 2016
      Bodily injury
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wonderful people with lots of talent fly through that company. The best ones move on due to the highly dysfunctional leadership. Amazing how a married supervisor can cheat with a single manager, the manager is fired and the supervisor is promoted into that same managers position. If you like to play games instead of work professionally, this is the place for you.

      Cons

      Management is deceitful, dishonest, condescending and self contradictory. The expectations are unmanageable and is forcing the quality of the investigations and customer service to tank substantially. Even when a supervisor is REQUIRED to sign off on files, it is NOT the supervisor held accountable when the company policy changes. Yet per DOI, all of these items are FOREVER stamped on claims.

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      10y
      We are disappointed to read this feedback. Although we do not agree with some of the things you describe here, we will share these comments. One of our highest priorities is to provide customers with outstanding service, as well as provide employees with the proper support to do so.

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      May 28, 2026
      Commercial casualty adjuster ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      I am grateful for the resources and vendor relationships that Mobilitas provides. They help me work faster and more efficiently as a Commercial Casualty Adjuster. I also appreciate that the company supports the use of AI, which helps make our work easier and more efficient.

      Cons

      Opportunities for advancement have become more limited over the past year. It feels like there is not a clear or effective path to move into leadership. The current leadership programs do not feel very helpful or are not geared toward claims roles. It can also feel like staying in the same position for a long time before being seriously considered for promotion.

      3.0
      Jun 8, 2026
      Supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, work/life balance

      Cons

      health benefits are not very competitive

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      CSAA Insurance Group, a AAA Insurer reviewsCSAA Insurance Group, a AAA Insurer Bodily Injury reviewsCSAA Insurance Group, a AAA Insurer review