Things just keep getting worse. - Casualty Specialist CSAA Insurance Group, a AAA Insurer Employee Review

Benefits get worse each year. Raises get worse each year. Salaried employees get more and more work dumped on them as time passes. Paid far less than other companies pay for comparable job. Every supervisor gives you a different answer to the same question. There are weak supervisors that constantly override employees to satisfy complaining insureds despite what the policy says. More and more phone time for "senior representatives". We are more of a call center rep at this point than an actual claims adjuster. Now they have us on schedules telling us when we have to be on the phone and when we have to take lunch. They want you to do extra things to get a larger raise but there is no time to do anything but sit at your desk and answer phone calls and try to work claims.