1.0
Jan 8, 2009
Current employee
San Francisco, CA
Recommend
CEO approval
Business Outlook
Pros
Great brand - great employees at the face to face level
Cons
Management is schizophrenic - to many divisions with competing interests that affect the day to day decisons (i.e. huge down payments to rewrite cancelled policies vs a demand for retention and customer warmth.) Senior Management is totally out of touch with the reality of the wreckage thier decisions have caused at the customer facing level. Key software systems chosen by senior management make serving customers a nonstop nightmare.