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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      Can no longer trust management - Claims Representative CSAA Insurance Group, a AAA Insurer Employee Review

      1.0
      Mar 5, 2009
      Claims representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      It used to be a great place to work. When I first got hired I loved it. Management was knowledgeable, supportive and honest. My coworkers were great too, all around a good place to work.

      Cons

      Now, it's horrible. Management does not tell us anything and when they do it is either an out and out lie or misleading information. They treat us like we are too stupid to realize they are lying to us and constantly put us down. We are frequently told to change our entire process and before we can get used to it they change their minds and try something else. It feels like the place is being run by a bunch of distracted teenagers who only care about how things effect them and not the employees. Management is always talking about how to improve customer service but they refuse to treat the employees with any respect at all. The only plus is that remaining people who survived the layoffs are great to work with. Just watch out for anyone in management!

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      May 28, 2026
      Commercial casualty adjuster ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      I am grateful for the resources and vendor relationships that Mobilitas provides. They help me work faster and more efficiently as a Commercial Casualty Adjuster. I also appreciate that the company supports the use of AI, which helps make our work easier and more efficient.

      Cons

      Opportunities for advancement have become more limited over the past year. It feels like there is not a clear or effective path to move into leadership. The current leadership programs do not feel very helpful or are not geared toward claims roles. It can also feel like staying in the same position for a long time before being seriously considered for promotion.

      1.0
      Jul 4, 2026
      It sr. manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

      Cons

      - Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

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