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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      How does this happen?? - Call Center Representative CSAA Insurance Group, a AAA Insurer Employee Review

      2.0
      Jan 14, 2018
      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Truly nice co-workers. Nice, clean office (Hamilton NJ). Really good views of the parking lot. Lots of food and events going on all the time.

      Cons

      They were STILL using DOS?? During meeting management encouraged people to leave when asked questions they didn't like. With the exception of two, the call center supervisors are running a social club. And getting help is HARD - either number is wrong or person who answers is a 'not my job' type. Did not feel valued as an employee.

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      8y
      We welcome candor from all employees and welcome transparency. We would like to have more detail about the incident you describe above regarding the meeting. If possible, please contact the HR team so that we can investigate further. Thank you.

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      May 28, 2026
      Commercial casualty adjuster ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      I am grateful for the resources and vendor relationships that Mobilitas provides. They help me work faster and more efficiently as a Commercial Casualty Adjuster. I also appreciate that the company supports the use of AI, which helps make our work easier and more efficient.

      Cons

      Opportunities for advancement have become more limited over the past year. It feels like there is not a clear or effective path to move into leadership. The current leadership programs do not feel very helpful or are not geared toward claims roles. It can also feel like staying in the same position for a long time before being seriously considered for promotion.

      3.0
      Jun 8, 2026
      Supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, work/life balance

      Cons

      health benefits are not very competitive

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      CSAA Insurance Group, a AAA Insurer reviewsCSAA Insurance Group, a AAA Insurer Call Center Representative reviewsCSAA Insurance Group, a AAA Insurer review