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CSAA Insurance Group, a AAA Insurer

Engaged Employer

Looks great from the outside... but not worth it unless serious changes are made. - Adjuster CSAA Insurance Group, a AAA Insurer Employee Review

1.0
Feb 24, 2019
Recommend
CEO approval
Business Outlook

Pros

The company as a whole does an amazing job. I love the diversity and inclusion efforts, volunteerism and the abundance of ways to get involved.

Cons

Managers and Supervisors. Favorites are played above any qualifications one may bring to the table. They say that you can go to HR with your concerns, but this is not possible if you want to avoid your supervisor retaliating against you. Although your name may not be disclosed by HR, the structure of the company makes is extremely easy for the supervisor to figure out who filed the complaint. Yes, departments may be large but each department is broken up into smaller teams of about 6-10 people each reporting to one specific supervisor. With that being said, it makes it pretty easy to figure out who has filed the complaint and I have seen such retaliation in action on multiple occasions. The supervisors will then freeze you out, overwhelm you with work (even more than usual), become less available to provide approvals that must go through them, they will find any reason possible to fail your QARs (audits), and it feels as if they fudge our weekly and monthly reported stats. Rather than taking the average of stats across the week or month, they just use numbers each Monday for the week and then randomly select a day to pull numbers from for the monthly reporting. This is in no way an accurate representation of your work as a whole. They also focus WAY too much on hard numbers and don’t take into account all the excess work we do that they system doesn’t account for. Oh, you were stuck taking a statement for over an hour so you didn’t complete as many daily activities? That counts against you because they don’t account for the time you had to spend in one claim alone. They use these numbers and statistics for their baseline of evaluating your worth as an employee. If you don’t perform well enough at your job, you’re in the hot seat. But if you preform too well, the supervisors become threatened by you and find any way to keep you down and punish you for fear of their own status.

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CSAA Insurance Group, a AAA Insurer Response
7y
We do not tolerate the conduct you describe. We currently have no awareness of such behavior and would appreciate the opportunity to investigate further. Allegations like this should be reported via our anonymous ethics hotline which is available to all employees on our employee intranet. Of course, anything reported is fully investigated and addressed, as appropriate.

Explore other reviews about CSAA Insurance Group, a AAA Insurer

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

I am grateful for the resources and vendor relationships that Mobilitas provides. They help me work faster and more efficiently as a Commercial Casualty Adjuster. I also appreciate that the company supports the use of AI, which helps make our work easier and more efficient.

Cons

Opportunities for advancement have become more limited over the past year. It feels like there is not a clear or effective path to move into leadership. The current leadership programs do not feel very helpful or are not geared toward claims roles. It can also feel like staying in the same position for a long time before being seriously considered for promotion.

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, work/life balance

Cons

health benefits are not very competitive

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