2.0
Mar 23, 2010
Anonymous employee
Former employee
Las Vegas, NV
Recommend
CEO approval
Business Outlook
Pros
Still gives great member service due to the dedication of the front line employees.
Cons
Those same employees work under constant fear of job loss, poor reviews and having endless reorganziations. Superior performance and member service is not rewarded, and input from the employees is disregarded. This was a company that lead the way in service and had a great reputation. The PLT made a deliberate decision to take that reputation and change it to mediocre at best. Way too many outside consultants, way too many managers, way too few that really want to be excellent.