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CSAA Insurance Group, a AAA Insurer

Engaged Employer

Disappointment - Anonymous employee CSAA Insurance Group, a AAA Insurer Employee Review

2.0
Apr 22, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I work with a great group of people that keep me going each day. My direct manager is very understanding and flexible.

Cons

I have read a lot of the reviews and it doesn't seem that upper management is taking anything that is being said seriously. I believe that the issues being brought up, lack of responsibility for mistakes, pointing fingers, unfair promotions, etc, are legitimate and do not feel that they are being looked at with unbiased eyes. It is hard to hear that things are not going as well as you would like but even if the complaints are not based on good information they are still the perception that the employees have and should be addressed. The comments I have read from upper management just seem to try to justify why the complaints are wrong instead of trying fix the problem. I am very disappointed with upper management and their reactions to the complaints.

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5.0
Jul 13, 2026
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CEO approval
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Pros

great opportunities for training and learning.

Cons

high work loads for adjusters

1.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

- High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

Cons

- Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

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