IT Performance - IT Consultant II CSAA Insurance Group, a AAA Insurer Employee Review

It feels like our performance in IT has really fallen off the past few months and I can't really put my finger on why. We were on such a positive roll from the end of '09 into the first few months of '10 due mostly to the strong leadership, IT management, and accountability that was being injected into our IT culture. Those changes were somewhat painful for some folks but others really felt empowered to finally step up and this lead to positive changes in our systems performance and overall mood in the organization. There was a buzz in the air at work. But now most of that seems to have gone away. I don't know if it's all the change going on now, the removal of some senior individuals who were leading the change and driving us to be better, all the outsourcing of key work, or what, but it's like all the air has been let out of the building and we have gone back to where we were - comfortable in delivering fair service. I really enjoy working here and want to see us get better like we were just a little while ago.