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CSAA Insurance Group, a AAA Insurer

Engaged Employer

Most Poorly run Company Ever - Claims Service Specialist CSAA Insurance Group, a AAA Insurer Employee Review

1.0
Dec 2, 2014
Recommend
CEO approval
Business Outlook

Pros

Going home at the end of a mentally, and emotionally draining day.

Cons

Training is a joke. Supervisors in the same department do not follow the same guidelines, then write up employees because they acted on the direction of their last supervisor or a current co-sup. Those who work hard and honestly who arrive daily and put in a good old fashioned day, are told they are not good enough. Employees who are rude, take shortcuts, and do a poor customer service and claims job are revered fir being speedy. People who are terrible game players and slackers land great promotions because they: sleep with, party with, suck up to, or are related to higher ups. If you are gay you will have great success, but do not be older, that will put you on the to go list. The entire center functions on this mentality: the rules we have today, are the ones we will rae you on, until we change them next week or even tomorrow. We will tell some of you abut the changes but not all of you. The rules e had last week never existed and we will stick to that story. We will fire you for doing something we actually told you to do, and we will write you up, before your supervisor. Even though They are the ones who messed up. Have a nice day!

Explore other reviews about CSAA Insurance Group, a AAA Insurer

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

I am grateful for the resources and vendor relationships that Mobilitas provides. They help me work faster and more efficiently as a Commercial Casualty Adjuster. I also appreciate that the company supports the use of AI, which helps make our work easier and more efficient.

Cons

Opportunities for advancement have become more limited over the past year. It feels like there is not a clear or effective path to move into leadership. The current leadership programs do not feel very helpful or are not geared toward claims roles. It can also feel like staying in the same position for a long time before being seriously considered for promotion.

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, work/life balance

Cons

health benefits are not very competitive

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