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CSAA Insurance Group, a AAA Insurer

Engaged Employer

Looks like it's different there now - Claims Service Representative CSAA Insurance Group, a AAA Insurer Employee Review

5.0
Jul 23, 2010
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits especially their 401K and pension plan. Where I worked, we worked as a team and we were like a family. My supervisor and my manager were great. They were very supportive of what we were going through - reorgs, down-sizing and finally lay offs.

Cons

Antiquated systems, they launched a new system which caused more troubles to the field and affected customers' premium. So may lay-offs.

Explore other reviews about CSAA Insurance Group, a AAA Insurer

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

great opportunities for training and learning.

Cons

high work loads for adjusters

1.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

- High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

Cons

- Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

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