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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      GOOD COMPANY WITH LACK OF MOBILITY - Claims Adjuster CSAA Insurance Group, a AAA Insurer Employee Review

      3.0
      Feb 3, 2015
      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent salary with good benefits... decent annual bonus... great people to work with... coworkers can become like family Company has great volunteer/community service programs as well as donation matching program Company has started to take initiative in bringing employees together for social gatherings. Creates a better work environment cash incentives for good results

      Cons

      High expectations and demands with a heavy work load with no time to actually deliver high customer service standards... poor business model using adjusters as call center reps who ultimately cannot adjust claims because management is only concerned with the call center aspects and results. Trying to get promoted is like being a crab in a barrel... highly competitive with so many reps and not many open positions... it may be easier to get promoted as an outside employee than as an internal one... favoritism and lack of communication between management. Under the right supervisor you can make it far but if not you will be stuck in your position Call center environment... there are waves of micromanagement tendencies...

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      May 28, 2026
      Commercial casualty adjuster ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      I am grateful for the resources and vendor relationships that Mobilitas provides. They help me work faster and more efficiently as a Commercial Casualty Adjuster. I also appreciate that the company supports the use of AI, which helps make our work easier and more efficient.

      Cons

      Opportunities for advancement have become more limited over the past year. It feels like there is not a clear or effective path to move into leadership. The current leadership programs do not feel very helpful or are not geared toward claims roles. It can also feel like staying in the same position for a long time before being seriously considered for promotion.

      1.0
      Jul 4, 2026
      It sr. manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

      Cons

      - Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

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      CSAA Insurance Group, a AAA Insurer reviewsCSAA Insurance Group, a AAA Insurer Claims Adjuster reviewsCSAA Insurance Group, a AAA Insurer review