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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      Recognizable brand, terrific community care programs but terrible environment for fostering job security. - Anonymous employee CSAA Insurance Group, a AAA Insurer Employee Review

      3.0
      Sep 9, 2010
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      AAA is such a recognizable and familiar brand that has terrific community outreach programs. I have never worked for an employer who embraced such diversity in their workforce. Work/life balance was encouraged at least within the group I was working in. It was also my first opportunity in my entire work career to experience telecommuting.

      Cons

      The constant reorganizations within the company created fearful work environment. Employees feeling really unsure and insecure about their future and rumors ran rampant. I understand the concept of restructuring to align business needs but I don't understand the inability for management to let the dust settle and take measurement before the next restructure. It was like working for an interior designer who cannot make a decision of which way to place the furniture for optimal enjoyment.

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      Jul 13, 2026
      Claims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      great opportunities for training and learning.

      Cons

      high work loads for adjusters

      1.0
      Jul 4, 2026
      It sr. manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

      Cons

      - Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      14h
      We appreciate you recognizing areas such as autonomy, leadership guidance and manageable workload. We’re sorry to hear that other aspects of your experience did not meet expectations. At CSAA Insurance Group, we know that clear alignment, strong collaboration and inclusive opportunities are important to a positive employee experience. Feedback like this helps us identify where we can continue to improve how teams work together and support employees. If you’re open to sharing more, we encourage you to connect with our HR team so we can better understand your experience. Thank you again for your feedback.
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