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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      When all else fails, restructure! - IT Manager CSAA Insurance Group, a AAA Insurer Employee Review

      2.0
      Sep 10, 2010
      It manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      AAA is a great brand and use to be a great company to work for. The benefits seem good; the faciltiy is nice and the people are enjoyable to work with. Generally, the culture is great and it's a good company.

      Cons

      The company has lost its' way. Senior Management has put all of our eggs in the 'service' basket - risky proposition in this economy where price is 'THE' driving factor for a majority of America. It seems as if Senior Management believes the strategy can't be wrong, it has to be the structure of the organization - so let's restructure! The IT division has be restructured twice in ONE year! The company also doesn't seem to have any issue with paying for exorbitant expenses and 'pet' projects that result in nothing to the bottom line. Senior Managment continues to protect and support ineffective and useless managers who think they know technology.

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      Jul 13, 2026
      Claims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      great opportunities for training and learning.

      Cons

      high work loads for adjusters

      1.0
      Jul 4, 2026
      It sr. manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

      Cons

      - Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      22h
      We appreciate you recognizing areas such as autonomy, leadership guidance and manageable workload. We’re sorry to hear that other aspects of your experience did not meet expectations. At CSAA Insurance Group, we know that clear alignment, strong collaboration and inclusive opportunities are important to a positive employee experience. Feedback like this helps us identify where we can continue to improve how teams work together and support employees. If you’re open to sharing more, we encourage you to connect with our HR team so we can better understand your experience. Thank you again for your feedback.
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