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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      Lack of innovation - Insurance Service Specialist CSAA Insurance Group, a AAA Insurer Employee Review

      2.0
      Sep 13, 2010
      Insurance service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work with great coworkers. Supervisors at AZ & OKC Contact Centers vary in style and knowledge, but you can get a good one every once in a while. Working to support Out Of Fingerprint AAA States so more consistency with hours available to customers with service & payments.

      Cons

      Senior Leadership collapses to strategies of other call centers, and loses competitive edge amongst other Insurance companies. Insurance is not a Visa Card or Cable Company. It is a product unlike any other product out there and AAA is not keeping up with technology or strategy. Old worn out leaders. Antiquated leadership vision. Blinders about how the younger generation will spend their money. Makes excuses about where the company is and where it SHOULD go. AAA needs to drop the Emergency Roadside as it's leading product and start visioning Travel, Life or Motorcycle policies. There also needs to be reigns on After Call Work . Stop reducing that number to an almost unattainable number. 1:00 or 60 seconds AfterCall average per day to send a fax, create a document or write an explanation is no longer the best time average. Calm, clear, confident Representatives call completion is parallet to voice inflection and tone. and finally, the Website. CSAA.comis a joke. Call volume is way too high because we put the website use and customer expertise as a second thought. We don't have a competitive or user friendly website. It is our Number One Dissatisfier.

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      Jul 13, 2026
      Claims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      great opportunities for training and learning.

      Cons

      high work loads for adjusters

      1.0
      Jul 4, 2026
      It sr. manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

      Cons

      - Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      14h
      We appreciate you recognizing areas such as autonomy, leadership guidance and manageable workload. We’re sorry to hear that other aspects of your experience did not meet expectations. At CSAA Insurance Group, we know that clear alignment, strong collaboration and inclusive opportunities are important to a positive employee experience. Feedback like this helps us identify where we can continue to improve how teams work together and support employees. If you’re open to sharing more, we encourage you to connect with our HR team so we can better understand your experience. Thank you again for your feedback.
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