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CSAA Insurance Group, a AAA Insurer

Engaged Employer

Used to be a great place to work - Bodily Injury Claims Adjuster CSAA Insurance Group, a AAA Insurer Employee Review

1.0
Sep 29, 2022
Recommend
CEO approval
Business Outlook

Pros

There are some solid employees who work for this company.

Cons

They are either picking off assets or losing them to their ridiculous idea of what a workload should look like. Never take a day off, log on on your vacations, work late into the night, neglect your mental and physical health, be perfect all the time and this is the job for you. But also its salaried at this level so sorry about not getting paid fairly for all that extra work. I had some great supervisors in the past who I was very open with about my ADHD and how I work. When I came to be under the last one, she was dismissive and implied that my disability was something to be corrected. She was a horrible manager overall. She was passive aggressive. She would set expectations for me after I had already failed to meet them and then get upset with me. She would complain about how I did things because they were not the same way she liked but also had never expressed to me how she wanted them. When I would modify my habits to meet her expectations she would just move on to some other arbitrary reason to not be happy with me. I settled a claim in 3 days and it was not good enough for her because I set my activity to follow up on a release out 2 weeks. But I had the release back on the 4th day. She did not trust me to do a job that I had already been doing for almost 4 years before I had met her. When I tried to complain about this to her manager my request was ignored.

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CSAA Insurance Group, a AAA Insurer Response
3y
We are deeply disappointed to hear that this was your experience while working with us. Your description does not reflect the CSAA Insurance Group we are striving for. We never want any of our employees to feel disrespected or ignored. Our goal is to ensure all employees have the support they need to succeed. We would appreciate the opportunity to learn more about the details of your experience. If you are still available to do so, please reach out to the CSAA Insurance Group HR department so that we can discuss further.

Explore other reviews about CSAA Insurance Group, a AAA Insurer

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

I am grateful for the resources and vendor relationships that Mobilitas provides. They help me work faster and more efficiently as a Commercial Casualty Adjuster. I also appreciate that the company supports the use of AI, which helps make our work easier and more efficient.

Cons

Opportunities for advancement have become more limited over the past year. It feels like there is not a clear or effective path to move into leadership. The current leadership programs do not feel very helpful or are not geared toward claims roles. It can also feel like staying in the same position for a long time before being seriously considered for promotion.

1.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

- High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

Cons

- Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

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