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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      Responsible for more than reasonable - Claims Adjuster CSAA Insurance Group, a AAA Insurer Employee Review

      2.0
      Feb 2, 2023
      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home. Some managers are great. Decent pay. Decent benefits. Monday through Friday. Hour lunches. Can test up for higher levels in role.

      Cons

      Expectations change depending on manager you ask. Extremely high turn over- i would say possibly more than other insurance companies I’ve worked for. High number of older long time policyholders(as in since 1970’s) that believe they should receive special treatment and be not found at fault because they threaten to leave. Expected to try and push a minimum of 10 “sales” a month. (Filling out a form that they have agreed to be contacted about upping coverage or joining CSAA) After a while, it becomes difficult to care about the job when you feel you’re never meeting expectations (because they changed drastically between managers) and looking for a new job becomes a lunch time activity. Not a lot of movement available.

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      CSAA Insurance Group, a AAA Insurer Response
      3y
      Thank you for taking the time to leave a review and for your feedback. It is good to hear that you enjoy the benefits of working remotely, the compensation and benefits available, and the opportunities for internal mobility. We are disappointed to learn that you have experienced some challenges. As a company, we are committed to providing a supportive work environment for all associates, and look for opportunities to improve on that wherever possible. If you would like to discuss your concerns in more detail, don't hesitate to reach out to your local Human Resources representative for assistance.

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      May 28, 2026
      Commercial casualty adjuster ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      I am grateful for the resources and vendor relationships that Mobilitas provides. They help me work faster and more efficiently as a Commercial Casualty Adjuster. I also appreciate that the company supports the use of AI, which helps make our work easier and more efficient.

      Cons

      Opportunities for advancement have become more limited over the past year. It feels like there is not a clear or effective path to move into leadership. The current leadership programs do not feel very helpful or are not geared toward claims roles. It can also feel like staying in the same position for a long time before being seriously considered for promotion.

      1.0
      Jul 4, 2026
      It sr. manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

      Cons

      - Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

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      CSAA Insurance Group, a AAA Insurer reviewsCSAA Insurance Group, a AAA Insurer Claims Adjuster reviewsCSAA Insurance Group, a AAA Insurer review