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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      There are two AAAs - Anonymous employee CSAA Insurance Group, a AAA Insurer Employee Review

      3.0
      Dec 15, 2010
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are two AAA's, I think - the corporate folks, and the agents/back-end support who make it all happen. The latter are the real heart and soul of this company, and possibly the only reason it still manages to thrive. I have grown to admire, respect - even love these people, for their realness, their no-nonsense attitude, and their tireless work that floats the rest of us!!! Hats of to them, they *are* the heart of AAA.

      Cons

      My rating was based on my opinion of the corporate staff, because I work most closely with them, and while I think there is opportunity to do good work - it's a bit of a mess.

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      Jul 13, 2026
      Claims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      great opportunities for training and learning.

      Cons

      high work loads for adjusters

      1.0
      Jul 4, 2026
      It sr. manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

      Cons

      - Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      1d
      We appreciate you recognizing areas such as autonomy, leadership guidance and manageable workload. We’re sorry to hear that other aspects of your experience did not meet expectations. At CSAA Insurance Group, we know that clear alignment, strong collaboration and inclusive opportunities are important to a positive employee experience. Feedback like this helps us identify where we can continue to improve how teams work together and support employees. If you’re open to sharing more, we encourage you to connect with our HR team so we can better understand your experience. Thank you again for your feedback.
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