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CSAA Insurance Group, a AAA Insurer

Engaged Employer

CSAA Insurance Group, a AAA Insurer reviews

Not So Great... - Insurance Agent CSAA Insurance Group, a AAA Insurer Employee Review

2.0
May 13, 2011
Insurance agent
Recommend
CEO approval
Business Outlook

Pros

Good company with decent benefits. The working hours are fair ~ typical with any full-time job. Great brand recognition, which makes it easier to sell products. Good company match on the 401K.

Cons

HORRIBLE management and executive staff. Typical manager has little or no experience in the insurance business. Management only concerned with "the bottom line" and specific to sales, there is a "stack 'em high, and let 'em fly" mentality. Hire a bunch of agents and let most fail, fire them, repeat process. Once a great company... now an also-ran!

Explore other reviews about CSAA Insurance Group, a AAA Insurer

5.0
Jul 13, 2026
Claims specialist
Recommend
CEO approval
Business Outlook

Pros

great opportunities for training and learning.

Cons

high work loads for adjusters

1.0
Jul 4, 2026
It sr. manager
Recommend
CEO approval
Business Outlook

Pros

- High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

Cons

- Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

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CSAA Insurance Group, a AAA Insurer Response
5d
We appreciate you recognizing areas such as autonomy, leadership guidance and manageable workload. We’re sorry to hear that other aspects of your experience did not meet expectations. At CSAA Insurance Group, we know that clear alignment, strong collaboration and inclusive opportunities are important to a positive employee experience. Feedback like this helps us identify where we can continue to improve how teams work together and support employees. If you’re open to sharing more, we encourage you to connect with our HR team so we can better understand your experience. Thank you again for your feedback.
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