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CSAA Insurance Group, a AAA Insurer

Engaged Employer

CSAA Insurance Group, a AAA Insurer reviews

Easy workload with positive attitudes from management - Anonymous employee CSAA Insurance Group, a AAA Insurer Employee Review

4.0
May 31, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

"You work within a team of people. Management for the most part was encouraging and there were many opportunities to advance.

Cons

It became very draining since you are only taking calls from people who have just had something bad happen to them or their vehicle. Some would be angry, some would cry but you rarely had any happy people.

Explore other reviews about CSAA Insurance Group, a AAA Insurer

5.0
Jul 13, 2026
Claims specialist
Recommend
CEO approval
Business Outlook

Pros

great opportunities for training and learning.

Cons

high work loads for adjusters

1.0
Jul 4, 2026
It sr. manager
Recommend
CEO approval
Business Outlook

Pros

- High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

Cons

- Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

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CSAA Insurance Group, a AAA Insurer Response
5d
We appreciate you recognizing areas such as autonomy, leadership guidance and manageable workload. We’re sorry to hear that other aspects of your experience did not meet expectations. At CSAA Insurance Group, we know that clear alignment, strong collaboration and inclusive opportunities are important to a positive employee experience. Feedback like this helps us identify where we can continue to improve how teams work together and support employees. If you’re open to sharing more, we encourage you to connect with our HR team so we can better understand your experience. Thank you again for your feedback.
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