Customer service rep - Anonymous employee CSC Employee Review

1.0
Dec 30, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Literally did nothing that did with my job, sat and shadowed. Everyone there says the first month you don’t do anything either, you get trained on jobs that aren’t yours so you can fill in when they’re sick or on vacay even if you’re new.

Cons

There for three weeks, did not even train me on the position I was hired for, learned front desk and how to be the runner. First week manager dipped because they got sick so all I did was shadow, second week I filled in for a day for a job that wasn’t mine and I messed up. Manager previewed my notes on how to do the job and said it looked great so when I messed up and was asked what happened APPARENTLY I was missing a step that was NOT on my notes and that I wasn’t trained to do...this company is beyond outdated, they use like 12 systems to do one thing and literally everyone there is losing it, saying how they break down all the time and it’s normal or how they’ll off themselves when they get home...don’t waste your time

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CSC Response
8y
We are disappointed that this is your depiction of and feedback on CSC. Given your short tenure I think we can agree that we weren’t the best fit for each other. We wish you all the best on your career journey.

Explore other reviews about CSC

5.0
May 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Team members & Leader Work life balance

Cons

Compensation is below average compared to other organizations

2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Hybrid schedule (3 days in office, 2 at home) is nice for people who want to switch up the days they go into the office / work from home.

Cons

Terrible work-life balance! Overtime is optional, but managers try to guilt-trip you into working OT. The raise they offered was laughable, and I wasn't the only one who was insulted by it. Management is incredibly petty. I also sat through many conversations, started by a leader, surrounding politics and religion. If you're in the annual reports department, it is incredibly difficult to get out. I saw many people try to get into other departments only to be blocked each time. If you're in a satellite office, they will forget about you! They only care about the DE offices.

1
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CSC Response
3w
Thank you for sharing your experience. We're glad the benefits and flexible hybrid schedule were positives during your time here. We take the concerns you've raised seriously—around workload expectations, compensation, and internal mobility. We regularly review our compensation practices to ensure they remain competitive and reflect industry standards, and we're committed to equitable access to growth opportunities regardless of location. Every colleague, in every office, should feel supported and visible.
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