Great place to start your career after college, but, extremely flat company and not a place to build a career. - Customer Service Specialist CSC Employee Review

3.0
Dec 26, 2012
Recommend
CEO approval
Business Outlook

Pros

Great with PTO and time off. Wilmington HQ office participates in a lot of activities to bring the company together. Knowledgable employees. Weekly team meetings that provide a place for the group to talk and solve problems together. Employee of the month parking spots and recognition. Not located in the city of Wilmington, commute is easy and off the beaten path.

Cons

Satellite offices seem isolated and not as involved. Different work practices for different offices, not very consistent. Team Leaders & Work Flow Coordinators makes decisions and changes in secrecy - from seat changes, hour changes, work process changes, etc. Flat company, promotions involve more work but no title change or pay increase. Technology is dated for a company that is heavily dependent on their computer systems. Need a stronger IT department and more resources to update systems.

Explore other reviews about CSC

5.0
May 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Team members & Leader Work life balance

Cons

Compensation is below average compared to other organizations

2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Hybrid schedule (3 days in office, 2 at home) is nice for people who want to switch up the days they go into the office / work from home.

Cons

Terrible work-life balance! Overtime is optional, but managers try to guilt-trip you into working OT. The raise they offered was laughable, and I wasn't the only one who was insulted by it. Management is incredibly petty. I also sat through many conversations, started by a leader, surrounding politics and religion. If you're in the annual reports department, it is incredibly difficult to get out. I saw many people try to get into other departments only to be blocked each time. If you're in a satellite office, they will forget about you! They only care about the DE offices.

1
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CSC Response
3w
Thank you for sharing your experience. We're glad the benefits and flexible hybrid schedule were positives during your time here. We take the concerns you've raised seriously—around workload expectations, compensation, and internal mobility. We regularly review our compensation practices to ensure they remain competitive and reflect industry standards, and we're committed to equitable access to growth opportunities regardless of location. Every colleague, in every office, should feel supported and visible.
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