It’s what you make it - Customer Service Representative (CSR) CSC Employee Review

3.0
Dec 27, 2023
Recommend
CEO approval
Business Outlook

Pros

If you’re able to network within the company it can open doors for other opportunities. Departments are interchangeable in the way everyone is willing to help each other. You can ask anyone for assistance or a quick question. Flexible and willing to accommodate employees’ needs (hybrid scheduling) Pay is decent but you must check the market to know your worth. It really depends on which department you’re in since the expectations are different.

Cons

Depending on the department some expectations can seem demanding or have a lack of “support”. Variables of individuals determine your experience in regards to management. The company has a few organizations that you can identify with (neurodivergent, PoC, unofficial groups etc) to feel more connected but you have to fish for this information or request it. You will need to ask lots of questions and ask around to truly understand the full benefits this company has to offer. Ultimately making your experience “what you make it”

Explore other reviews about CSC

5.0
May 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Team members & Leader Work life balance

Cons

Compensation is below average compared to other organizations

2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Hybrid schedule (3 days in office, 2 at home) is nice for people who want to switch up the days they go into the office / work from home.

Cons

Terrible work-life balance! Overtime is optional, but managers try to guilt-trip you into working OT. The raise they offered was laughable, and I wasn't the only one who was insulted by it. Management is incredibly petty. I also sat through many conversations, started by a leader, surrounding politics and religion. If you're in the annual reports department, it is incredibly difficult to get out. I saw many people try to get into other departments only to be blocked each time. If you're in a satellite office, they will forget about you! They only care about the DE offices.

1
avatar
CSC Response
1mo
Thank you for sharing your experience. We're glad the benefits and flexible hybrid schedule were positives during your time here. We take the concerns you've raised seriously—around workload expectations, compensation, and internal mobility. We regularly review our compensation practices to ensure they remain competitive and reflect industry standards, and we're committed to equitable access to growth opportunities regardless of location. Every colleague, in every office, should feel supported and visible.
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