Customer Service Representative - Anonymous employee CSC Employee Review

1.0
Oct 22, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great tools and resources for you to use to help your clients. Some coworkers will be your lifelong friends. Good place if you are just starting out or just need a job. Use that to gain experience and move on. Don't stay too long! It's not worth it in the long run!

Cons

High maintenance clients. Annoying clients. Clueless clients. These clients work for law firms but don't know anything. Some get condescending and mean. They really do not make you want to help them. This job is not rewarding. There's not much you can do that will give you a sense of fullfillment. It's a job. Use the experience and move on. This company will make you WORK and overwork you and then tell you to do more! They are a slave driver! You will not be compensated fairly for the amount of work you do and the BS that clients put you through. Clients are always right EVEN WHEN THEY ARE WRONG! This company doesn't care about their employees. They care about the revenue that an employee can make them and they don't care at what cost. Clients will use you and then refuse to pay invoices. Some coworkers will talk about you behind your back and then smile at your face. However, if that employee is a high revenue employee, management won't do anything at all to discipline them! This company creates a cult of angry and hateful people and the nice people feel lost and stuck. Don't let this company drag you down or turn you into a bitter and resentful person. Get out as soon as possible! It'll disappoint you! There are people who work really hard then there are the ones who don't do as much and management doesn't do anything about it. They say open, direct, and honest but nothing gets done even if you say something.

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5.0
May 1, 2026
Anonymous employee
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CEO approval
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Pros

Team members & Leader Work life balance

Cons

Compensation is below average compared to other organizations

2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Hybrid schedule (3 days in office, 2 at home) is nice for people who want to switch up the days they go into the office / work from home.

Cons

Terrible work-life balance! Overtime is optional, but managers try to guilt-trip you into working OT. The raise they offered was laughable, and I wasn't the only one who was insulted by it. Management is incredibly petty. I also sat through many conversations, started by a leader, surrounding politics and religion. If you're in the annual reports department, it is incredibly difficult to get out. I saw many people try to get into other departments only to be blocked each time. If you're in a satellite office, they will forget about you! They only care about the DE offices.

1
avatar
CSC Response
3w
Thank you for sharing your experience. We're glad the benefits and flexible hybrid schedule were positives during your time here. We take the concerns you've raised seriously—around workload expectations, compensation, and internal mobility. We regularly review our compensation practices to ensure they remain competitive and reflect industry standards, and we're committed to equitable access to growth opportunities regardless of location. Every colleague, in every office, should feel supported and visible.
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