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      CSC

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      Overworked and Underpaid - Client Services Representative CSC Employee Review

      2.0
      Oct 24, 2024
      Client services representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have enjoyed the people

      Cons

      The pay is low for the workload. The workload is incredibly high and there aren't enough people. The systems are outdated or do not work properly so you have a lot of complaints from client's to contend with. Client's are promised a lot of things that are impossible to deliver on. The management style just feels like the monkey's are running the circus.

      avatar
      CSC Response
      1y
      Thank you for your feedback. We understand the importance of balanced workloads, reliable systems, and clear client expectations. We’re sorry to hear this has not been your experience so far. We are always working on process improvements, staffing needs, and system enhancements to better support our teams and enhance client satisfaction. Your insights are valuable, and we encourage you to discuss your thoughts for improvements with your leader.

      Explore other reviews about CSC

      5.0
      May 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Team members & Leader Work life balance

      Cons

      Compensation is below average compared to other organizations

      2.0
      Jun 8, 2026
      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits. Hybrid schedule (3 days in office, 2 at home) is nice for people who want to switch up the days they go into the office / work from home.

      Cons

      Terrible work-life balance! Overtime is optional, but managers try to guilt-trip you into working OT. The raise they offered was laughable, and I wasn't the only one who was insulted by it. Management is incredibly petty. I also sat through many conversations, started by a leader, surrounding politics and religion. If you're in the annual reports department, it is incredibly difficult to get out. I saw many people try to get into other departments only to be blocked each time. If you're in a satellite office, they will forget about you! They only care about the DE offices.

      1
      avatar
      CSC Response
      3w
      Thank you for sharing your experience. We're glad the benefits and flexible hybrid schedule were positives during your time here. We take the concerns you've raised seriously—around workload expectations, compensation, and internal mobility. We regularly review our compensation practices to ensure they remain competitive and reflect industry standards, and we're committed to equitable access to growth opportunities regardless of location. Every colleague, in every office, should feel supported and visible.
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