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Contracts are expiring! Lay-offs are around the corner so look elsewhere! - Customer Service Representative CSC Employee Review

1.0
Feb 27, 2015
Recommend
CEO approval
Business Outlook

Pros

Tuition Reimbursement, Offices on almost every corner, Telework possibilities for certain positions

Cons

DOL contract is about to expire and it doesn't look like they're going to win the next bid. Why? We never meet service level, have too many customer complaints and operate without ethics or integrity! Managers sleep with staff members and then promote them to Supervisors in addition to favoritism, nepotism, racism and discrimination if you're different from the managers. For a company that has a contract with the DOL, they violate every law and regulation that the DOL handles.

Explore other reviews about CSC

1.0
Aug 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Good benefits including 401(k) with company match.

Cons

Unrealistic workload. The pay does not match the amount of stress that comes from the amount of work given. They are hiring new employees for the same role offering about $30k-$40k more than they pay those who have been there for years instead of compensating current employees fairly. Management is out of touch. They are so focused on numbers that they cannot clearly see the internal issues that are compromising relationships with customers.

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