Definite room for improvement - Customer Service CSL Plasma Employee Review

1.0
Jun 8, 2016
Recommend
CEO approval
Business Outlook

Pros

Best part about this job is definitely the donors and location.

Cons

Short staffed all the time, morale is extremely low, staff is BURNED OUT, some coworkers get away with calling out, leaving early and disappearing from their respective areas all the time, while others are expected to take up their slack.

Explore other reviews about CSL Plasma

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Stability, job advancement, opportunity, and benefits

Cons

Don’t really have anything to complain about.

2.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

I made a lot of friends there, and the employees on the floor were almost always very hard workers

Cons

The higher up in leadership you go the less you actually seem to care for the people actually doing the hardest work on the floor. The donors are often mean and impatient. And don't get kicked out if they are repeatedly an issue on the floor, because that's a loss of plasma. Many centers won't kick out anyone with veins that aren't suitable to be stuck. It's often up to the donor to walk out with two blown veins to decide not to come back.

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