Great Company, Terrible Client Dealerships - Agent Customer Service Representative Call Control Employee Review

4.0
Sep 18, 2022
Recommend
CEO approval
Business Outlook

Pros

Supportive co-workers and management. Very flexible schedule.

Cons

Several Client Dealerships refused to address legitimate customer concerns that clearly needed to be escalated (threats of lawsuits, etc), regardless of how many messages and alerts were sent.

Explore other reviews about Call Control

5.0
Jun 5, 2022
Recommend
CEO approval
Business Outlook

Pros

Simple work and flexible scheduling.

Cons

Pay, and contentious training with no additional bonuses.

1
1.0
Sep 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Nothing good about this company

Cons

-They rave that you aren't just a number but come to find out you really are whenever they pull your calls to audit. They see you as your agent number. -They treat you like your a damn robot whenever you are working🤖 -The hourly isn't enough

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