4.0
Jun 12, 2023
Former employee, more than 10 years
Dallas, TX
Recommend
CEO approval
Business Outlook
Pros
Ability to advance and grow is there
Cons
Since change in leadership only long time black employees seem to be released
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Users say... "People are nice" "Amazing Benefits" "Coworkers were great, and generally worked well together as a team." "Health insurance was good." "The team is amazing."
Users say... "Management is bad," "2. Most Managers have no experience managing people, and some have no experience in what they're managing in." "low pay" "When having direct access to customers and their complaints, upper management should take careful consideration into taking notes from agents who have direct contact with customers to the understanding the software for better product and services."