Proceed with caution - Member Success Representative Canvas Credit Union Employee Review

Thank you for sharing your experience, and for the more than five years you dedicated to Canvas. We recognize that a tenure of that length represents a real investment — and that when that chapter ends on a difficult note, the experience leaves a mark. We're sorry your time here concluded the way it did, and we want you to know that the concerns you've raised are being heard, not dismissed. We take seriously the themes you raised around feedback, support, and long-term sustainability for branch leaders. Honest, candid perspectives — even difficult ones — are essential to our growth, and they inform the changes we continue to make across the organization. Through feedback from current and former employees, we identified areas within our branch scheduling model that required reassessment, as some expectations were not fully aligned with our cultural priorities. In response, we implemented adjustments to branch hours and scheduling practices to better support work-life balance and long-term sustainability. Canvas remains committed to listening through multiple avenues designed to foster open dialogue and continuous improvement — including leadership development programs such as Human Side of Leadership and Critical Thinking, monthly small-group listening sessions with our CEO through the Around the Table with Chad series, our annual All Team Engagement Survey, and the EthicsPoint hotline, a confidential, third-party anonymous reporting channel. We recognize that listening must be matched with meaningful action, and we remain committed to that work. Thank you again for your years of service to our members, teams, and communities, and we wish you well in what comes next.