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Canvas Credit Union

Engaged Employer

Unwelcoming, Biased Workplace Culture - Bank Teller Canvas Credit Union Employee Review

2.0
Apr 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Some coworkers were kind and supportive • Room for growth if you fit the company mold

Cons

As a minority, my experience at this company was disheartening and often degrading. The lack of diversity was glaring, and it became clear that inclusion was not a priority. I had three different managers in just one year—each reflecting a toxic culture in their own way. My first manager frequently made uncomfortable remarks referencing my race and ethnicity. I also witnessed frequent insensitive and racist comments made about a foreign coworker’s accent—remarks that were brought up but consistently dismissed by leadership. The next manager, a white male, was passive-aggressive toward minority staff, withheld raises, and openly stated he wouldn’t assist on the line because it wasn’t “his job.” Despite poor conduct, he was promoted. My final manager made inappropriate comments about employees’ appearances and self-worth. It often felt like working in a toxic high school environment rather than a professional setting. Management lacks diversity and accountability • Racism and favoritism are real issues • Raises and recognition are not distributed fairly • Disrespectful customers and low pay This company needs serious reflection and change. If you’re a minority or value equity in the workplace, proceed with caution.

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Canvas Credit Union Response
1y
We’re sorry to hear your experience fell short of the positive experience the majority of our employees say they have at Canvas. We wish we had the opportunity to address your situation while at Canvas. Our most recent Employee Engagement Survey included overwhelmingly positive responses related to our employees feeling they are treated fairly, regardless of gender, race, or other factors. While we hire, compensate and promote people based on performance/experience/tenure, our employee population is very diverse. 60% of our employees are female while 44% of our employees are ethnicities other than white. Compensation and promotion processes are objective, transparent and overseen by HR and senior departmental leadership. We also offer many listening posts to ensure our employees have a voice. These include roundtable discussions with our CEO, employee-led "MyCanvas" Chats, People Support Advisors (HR), employee resource groups, and anonymous reporting channels for any concerns (EthicsPoint/Employee Engagement Surveys). Themes from these posts indicate a highly engaged culture where people feel empowered to serve our members. With all that said, we aren't perfect and are always looking to understand where we can grow. We'd welcome the opportunity to learn more about your complaint - you can contact us through PeopleSupportAdvisors@canvas.org or Ethicspoint.

Explore other reviews about Canvas Credit Union

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work culture, work-life balance, and job security.

Cons

Not many opportunities to advance.

1.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

The compensation is the only genuinely positive aspect of this position.

Cons

Nonexistent Training: You are set up to fail from the start with a complete lack of proper training and ongoing leadership support. Management Dodges Work: Managers actively avoid doing their jobs. They will outright refuse to take escalation calls, leaving frontline staff to fend for themselves. Unexplained Discipline: Leadership hands out write-ups with absolutely zero explanation or constructive feedback, creating an environment of anxiety and confusion. Toxic Culture: Internal teams openly disrespect one another, creating a completely dysfunctional and frustrating day-to-day dynamic. Customer Frustration: Due to complete lack of hard turn times here members will basically be spam calling you as processing drops the ball constantly, and underwriting can’t make a sound decision to save their lives.

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