They do not care about you - Training Supervisor Canyon Ranch Employee Review

1.0
Jul 12, 2023
Recommend
CEO approval
Business Outlook

Pros

Most of your fellow employees, access to spa

Cons

There are so many downside to this place. After a dedicated 3 year I realized I drank the kool-aid too hard. No matter how hard you work, they will never care about you. The spa has a clique in upper management. If you are not a part of it, they make your life hard, while they sit there and do next to nothing. It's so disappointing watching this place turn into what it is. What used to be a place dedicated to serving people, is now just about draining people of their energy and money. Guest see the decline in this property and are vocal about not returning. In 3 years I watched so many department completely turn over, including HR. The work culture is best described as toxic with a hint of racism. I have watched an employee YELL at others, plural, with no write up or anything. Watched a guest assault an employee and nothing happening to them, because money. A supervisor assult and harass an employee, where again they did nothing. Fire employees for going to HR to make a complain. The list is endless.

Explore other reviews about Canyon Ranch

5.0
Nov 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Loved working here- great atmosphere

Cons

No cons I can think of

1.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Beautiful facility. Discounts on services. Probably a really great company if you work on the corporate side/C-Suite.

Cons

However, if you are going to apply for a hands on role at a property/club - do not work here. Including management positions. Canyon Ranch was once a celebrated idea, company, and place to work, but over the last handful of years with the ownership change, as well as the current C-Suite (Rivers, Phinney, Werner, etc), Canyon Ranch is the worst “health and wellness” company on the market. Mainly for your mental health. And your pay. If you do decide to take a job on the property/club side, just remember this review when you try to ask for a pay raise (LOL), find yourself doing the work of three roles because they are too cheap and broke (yes, really) to hire good talent, and lose sleep at night because you have zero support from the people who think they know better than you who have never worked a day in their life in customer service. As a warning: please keep searching for another company to work for if you want to keep your sanity and be respected for what you bring to the table.

5
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