Do not work here - Anonymous employee Capital Blue Cross Employee Review

1.0
Nov 12, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They have a nice cafeteria. They have some nice employee programs for weight management and smoking cessation. There are very few pros.

Cons

An aging workforce with outdated ideas and skills continues to run the show. Manual processes are the norm. Systems do not work together. They just hired a new CIO, but he's not going to be able to fix the overwhelming technology gaps. They have no system to determine what benefits are covered. So when you call to ask if a procedure your doctor recommends is coverered, they are trying to find the answers in binders full of printed information. The workforce is overshelmjngly Caucasian and approaching retirement.

Explore other reviews about Capital Blue Cross

5.0
Nov 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Family-Life Balance Salary Remote- Hybrid Great leadership Transparency from leaders

Cons

Our team is operating with significantly fewer staff than our workload requires, and while we are committed to delivering high-quality work, the current pace and volume are not sustainable long term. To maintain the level of excellence expected of us—and to prevent burnout that could compromise both productivity and staff well-being—we need additional personnel support. Expanding our team will ensure continuity, improve capacity, and allow us to meet organizational goals without compromising the health and effectiveness of the people doing the work.

1
avatar
Capital Blue Cross Response
1mo
Thank you for taking the time to share your feedback. We’re so glad to hear about your positive experience with work-life balance, leadership, and transparency, and we appreciate your recognition of the team environment. We also understand your concerns regarding workload and staffing levels, and we recognize how important adequate support is to maintaining a positive workplace. We value your perspective and will continue to use feedback like this to make Capital Blue Cross a better place to work for everyone.
4.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent Training and Onboarding Benefits Flexibility

Cons

Pay could be more or an actual 40 hour week instead of 37.5

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