Worst experience of my life. - Anonymous employee Capital Group Employee Review

1.0
Jul 4, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Okay pay, good benefits that are being eroded by cost-cutting, great retirement plan.

Cons

Managers are control freaks and hypocrites. Culture emphasizes constant "feedback" and correction, which can have exactly the opposite effect when you realize you can't ever do anything right. Work is mind-numbing with poorly defined responsibilities that shift constantly, depending on "business need" - any personal flair or individuality will be beaten out of you. Attitude is "fall in line or there's the door". Career growth opportunities or coaching are nonexistent.

Explore other reviews about Capital Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid really well. Great benefits. Valued employees. Had good work life balance for call center environment.

Cons

I don't really have any complaints. I honestly really liked the company.

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

Cons

It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

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