Supportive environment with opportunities, but overtime can frustrate - Client Service Representative Capital Group Employee Review

Too much AT (mandatory overtime). Up-Training and opportunities for broadening skill sets aren’t as plentiful as initially implied. Phones-only roles can be frustrating, as mixed signals care given regarding what tasks we can complete vs. what needs transfer/eacalation. Transitions with changes aren’t smooth and don’t leave enough time/ room for adjustment. Trainings in between calls aren’t ideal for all learning types.