Environment has change since 2014 - Senior Client Service Representative Capital Group Employee Review

3.0
Aug 22, 2017
Recommend
CEO approval
Business Outlook

Pros

*Great benefits *Salary and bonuses competitive *Development time *Education for the finance industry

Cons

*Too many meetings and no accountability for management *Management/internship position few and far between, and only brown nose-er will get the position *Unfair metrics for associates who are used as resources to others *Management using associates to advance their development, not being transparent with associate's performance to appear they are "developing" their associates. In reality, the managers are in so many meetings and "busy" the associates fend for themselves. *Toxic environment where meeting associates are held to higher standard *Part time employers are treated like dirt, do not have paperwork to nail down agreements on salary, schedule, or position duties. Sr management/HR can change at anytime *Decreased training period, pushing higher metrics with less reinforcement -if you don't meet metrics, they WILL bully you out and purposely fail calls due to get you out

Explore other reviews about Capital Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid really well. Great benefits. Valued employees. Had good work life balance for call center environment.

Cons

I don't really have any complaints. I honestly really liked the company.

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

Cons

It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

1
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