Run don't walk from this company!--unless you're white - Customer Service Representative Capital Group Employee Review

1.0
Sep 30, 2017
Recommend
CEO approval
Business Outlook

Pros

-Tuition Reimbursement -MRP -Steady pay check -Cool co-workers

Cons

-Call center associates are micromanaged to the minute -No opportunities for development unless you're white and one of the "chosen ones" -The department is mostly black but there are only a few black managers and senior managers. Unsure if there are any black employees in executive positions. -Managers at HRO will walk right pass you and not say a word. They have an arrogant sense about them. I don't believe most have a college degree. -Politics are crazy. I've changed teams just about every year since I've been with the company. Each manager has their own set of expectations and it hurts your development. By the time you and your manager are in sync-you're moved to a different team. -If you're of a non-black race and fit the profile of being a yes man, agree on everything, brown nose, and love providing negative feedback than this is the job for you. You should excel and get promoted very quickly.

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Capital Group Response
8y
I’m disheartened by your feedback and would like to learn more. Please contact me if you’d like to share details. You can also contact the Hampton Roads Human Resources team, or call the HR Open Line available to all associates. Any additional input you can provide will help us better understand and address the issues you’ve raised. At Capital we want to create an environment where all of us can bring our true, best selves to work, and succeed in our careers based solely on the contributions we make. Thank you for helping us do that by voicing your concerns. -Jim Toomey, Eastern Region General Manager

Explore other reviews about Capital Group

5.0
Apr 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing place to work Compensation is great People are truly kind

Cons

Advancement is slow - not a great place to grow your career

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

Cons

It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

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