Cushy job but don't expect to ever be promoted (zero merit basis, 100% tenure based) - Anonymous employee Capital Group Employee Review

3.0
Oct 20, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits are well above industry average--get paid like a Google employee with 1/10th the experience. You don't really have to work. No one ever gets fired. There was one firing a couple years ago and the culture freaked out. The culture does not focus on improving performance. They will just hire 10 more people and hope that one helps out.

Cons

Zero advancement no matter how hard you work until you have been there 15+ years. It's all about length of time. There is zero merit focus in the culture. Sometimes you feel bad that you don't meet internal needs. The whole culture is about excuses why you cannot do something. If you can make lots of excuses about why something is complicated or risky, then you are promotion material (after 15 years of service). Frankly we are over charging clients in a world where they can get our services for 1/100th the price. Not sure how long this high cost business model will last but more of a 10 year problem than a one year issue.

Explore other reviews about Capital Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid really well. Great benefits. Valued employees. Had good work life balance for call center environment.

Cons

I don't really have any complaints. I honestly really liked the company.

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

Cons

It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

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