It used to be an amazing company but things have changed drastically in the past year or so... - Anonymous employee Capital Group Employee Review

2.0
Nov 8, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people and culture still. Everyone is always willing to help each other. Good benefits.

Cons

That culture that is so appealing is changing rapidly and the push towards pure numbers is turning it into a basic, numbers-obsessed call center.

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Capital Group Response
8y
We appreciate your feedback, thank you for taking the time to share your experience. As an associate, you know how unique and important the culture at Capital has been for more than 85 years. Back to our founding, we’ve operated very intentionally to deliver superior investment results while maintaining an environment for our associates that is respectful, fair and of the highest integrity. Managing our business smartly with an appropriate focus on metrics and business results is important to ensure we sustain a financially healthy organization. We strive to recognize and reward the contributions of our diverse and talented associates so that we can deliver high-quality service to our clients. Thank you again for sharing your perspective, the input and engagement of all associates is important to our continued success.

Explore other reviews about Capital Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid really well. Great benefits. Valued employees. Had good work life balance for call center environment.

Cons

I don't really have any complaints. I honestly really liked the company.

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

Cons

It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

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