Company has lost its way - Client Service Representative Capital Group Employee Review

1.0
Feb 3, 2018
Recommend
CEO approval
Business Outlook

Pros

Amazing retirement benefits Good location for offices Lots of opportunities to give back to community Promotes very safe work environment

Cons

All employee incentives to work there were changed/taken away. Given great vacation time but never able to use it. Impossible to move up. Upper management has started huge company wide layoffs. Drastic turnover in the last month.

avatar
Capital Group Response
8y
Thank you for sharing your feedback, we appreciate the input we receive from associates. Providing our associates a comprehensive total rewards package, a generous amount of paid time-away, and benefits like the Capital Retirement Savings Plan are very important to us. We also understand changes in our business can create concern for our associates. Managing our business smartly to ensure we sustain a fiscally responsible organization is a top priority, in addition to delivering an exceptional client experience and offering an environment that is highly engaging for associates. It’s also essential that we evolve the way we work in response to industry trends and regulations and to ensure we continue to create exceptional value for our clients and Capital. As we look to the future we are excited about the opportunities ahead and our ability to deliver superior investment results and superior service to our clients and investors. Thank you again, we strive to create an open environment where associates have a variety of ways to share input.

Explore other reviews about Capital Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid really well. Great benefits. Valued employees. Had good work life balance for call center environment.

Cons

I don't really have any complaints. I honestly really liked the company.

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

Cons

It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

1
See reviews by: Helpful|Rating|Date|All